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The Terms of Website Use describe what the Website does for individuals who would like to help others, for the Charities, the Charities’ Beneficiaries and other Persons in Need. The Website provides the world with an innovative solution, which enables Those in Need to gather funds raised from the monetisation of donations from Donors who are willing to donate Textiles. Getting financial help has never been so intuitive, trustworthy, secure and completely free of charge. We give you, as the user of the Website, great tool to support persons in need and we kindly request that you in return follow the rules of the Website, which are described below.


Key Definitions

Monetisation of Textiles: means sale of the textiles from the User to Collector, by using the service provided by the Website.

The Textiles: means soft items such as clothes, bags, shoes, belts, linens, jewellery and the like small-sized items

Collector: means a registered company or any other business entity which receives the collection addresses by the Website and collects the textiles which are the subject of the monetisation process by using the service provided by the Website.

Collection Address/s: means the address provided by the User and at which the Textiles can be collected by the Collector.

The Website: enables the Users to monetise the textiles according to the Terms of Website Use.

User: means anyone who uses the Website with or without opening a user’s account.

VAT: means value added tax chargeable under the Value Added Tax Act 1994.


If you use the Website please remember that it is for everyone. We will be obligated to remove all offensive, obscene or racist content immediately that content is discovered or this kind of abuse is reported by other users. If you engage in this kind of behaviour your account may be suspended or deregistered.


Thank you for accessing (the “Website”). Please read these terms and conditions (the “Terms”) before using our site which is operated by One Step To Be Limited (registered number 07400691), whose registered office is at 12 Queens Court, Bridgend Industrial Estate, Bridgend, CF31 3TQ (“the Company”).

If you are a Collector and wish to contact the Company at any time, please use one of the following email address dedicated especially for you

All your submissions or complaints will be processed immediately after all the necessary verification checks are done.

The trade information set out on this Website does not constitute an offer in civil law to enter into an agreement.

By using the Website, you signify your acceptance of the Terms in consideration of which the Company provides you with access. From time to time the Company may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms, you may not use the Website.



If you are a User and wish to monetise the textiles please be aware that you will be obliged to open a user’s account and provide us with your most important personal data, like: first and last name, address, number of Textiles bags to be collected, date and time of the Textiles collection, contact phone and e-mail address etc. We reserve the right to contact you by e-mail or by phone. The above stated information will be also transferred to the Collector in order to conduct the monetisation process of textiles. This is all we need to know about you to receive your monetisation of textiles request. However after all it is your personal choice only if you want to activate your user’s account permanently or you have opened a temporary one just for a one time monetisation of textiles.


If you are a User and wish to monetise the textiles, by using the service provided by the Website, you must be 18 years old or over and have a permanent address in the territory of United Kingdom.


If you are a User and you want to monetise the textiles, by using the service provided by the Website, you must indicate the suggested date and time of the Textiles collection to be made at the specific address. We will try our best to collect all the textiles in collection term indicated by you, but no later than within 7 working days from your suggested date, but because of our need to co-operate with external companies in the form of specific Collectors, we do not take any responsibility for the quality of service provided by those Collectors or for any delay in service which may occur. Please pay attention to the way you keep the Textiles, which you want to monetise and do not leave the Textiles outside until the time of their collection by the Collector. In the event the Collector’s courier fails to meet you at the address on the suggested date and time of the Textiles collection, you will receive from us an advisory in form of non-delivery notice by e-mail and the next date and time for the Textiles collection will be set with you by phone directly by the Collector’s courier.


Please consider your monetisaton of textiles request carefully, because once you submit your monetisaton of textiles request and the textiles are collected at the address you indicated there will be no option to have the textiles returned. For monetised textiles made using the Website no refunds will be provided, subject to applicable United Kingdom law. If you do not agree to this you should not use the Website.



If you are a User and the collection address indicated by you is not located on the area serviced by the Collector, then the Website reserves the right to reject your request for a monetisation of textiles. If you want to ensure that your monetisation of textiles request will be carried out, please see the map of the area serviced by the Collector.


When you monetise the Textiles please note that the ownership of those Textiles is not transferred to the Company. Therefore the Company acts only as an intermediary in monetisation of textiles process between the User and the Collector. The Website enables the Collector to pay the User 13 pence for each kilogram of the monetised Textiles.



While the Company has endeavoured to ensure the accuracy of the information accessed via the Website, the Company does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website. The Company therefore disclaims all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website.



Websites or pages to which the Website is linked are for information only and have not been reviewed by the Company. The Company has no responsibility for the content of the websites or pages linked or linking to this website, and the Company accepts no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked websites.



The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks and other material (“Content”) is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by the Company and content owned or controlled by third parties and licensed to the Company. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website. You may not use any of the Company’s trade marks or trade names without the Company‘s consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You agree to notify the Company in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party. Users may upload their own trade names, trade marks, logos or other proprietary information to the Website but these are purely for visual and informative purposes.



Access to the Website is provided on a temporary basis and you acknowledge that you acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. If you are provided with a user identification code, password or other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user identification code or password if in our opinion you have failed to comply with any of the Terms.


Other than as set out in this section (or provided by applicable law) you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload, create derivative works from, transmit, or in any other way exploit any part of the Website.

Download is permitted by the Company provided only that:

  1. The copies downloaded are solely for the purpose of advertising the Campaign for a Charity, Charity Beneficiary, other Person in Need or Fundraiser and promoting the Website to existing and future Users;

  2. such downloaded and/or printed materials are used solely for the purpose of advertising the Campaign for a Charity, Charity Beneficiary, other Person in Need or Fundraiser and promoting the Website to existing and future Users and you do not modify any materials you have printed off; and

  3. you retain on such download and/or printed copies all copyright notices and shall remain bound by the terms of such wording and notices.


Additionally, you may not offer for sale or sell, over any other medium (including sale by over-the-air television or radio broadcast or on a computer network) the Content or any part thereof. You may make any part of the Website available as part of another website, and distribute over any other medium (including distributing by over-the-air television or radio broadcast or on a computer network) the Content or any part thereof, only for the purpose of distributing the Campaign’s aim for Charities or Charities’ beneficiaries, other Persons in Need or Fundraisers and promoting the Website among present and future users. These are the only circumstances under which you may make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.



If you would like information about obtaining the Company‘s permission to use any of the Content or if you would like to link your website to the Website in any way other than as is set out in the paragraph above, please contact the Website administrator for written permission.



The Website and the Content are provided “as is” excluding any warranties and conditions of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties and conditions as to title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. The Company further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties or implied conditions, so some or all of the above exclusions may not apply to you.


The Company does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors. You should ensure that you have installed up to date virus checking software prior to any internet session and the Company is not liable for any damage you may suffer as a result of such destructive features that may infect your computer or data due to your use of the Website or your downloading of any material posted on it.


The Company shall not be held responsible for Content provided by third parties. The Company is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the Website.


These Terms do not affect your statutory rights or your legal rights as a consumer.



You acknowledge that your use of the Website, including the Content, is at your own risk. If you are dissatisfied with the Website, the Terms or any of the Content your sole remedy is to discontinue use of the Website. Save in respect of fraud and of personal injury or death to the extent it results from the Company‘s negligence, in no event will the Company be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based in contract, tort (including negligence) or otherwise, even if the Company has been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you. Insofar as the law does not allow the limitation or exclusion of liability, our liability is limited to £100 (one hundred pounds). If your use of material in the Website results in the need for servicing, repair or connection of equipment, software or data, you assume all costs thereof. Please note that the Company does not offer professional advisory services and we will not advise you regarding any matter but particularly in relation to accounting, tax or other financial matters relating to Donations. You should ensure that you take your own legal and professional advice. Moreover using our Website for collecting the Textiles means that you fully agree with the fact that the Website is only an intermediary between the Users and the Company takes no responsibility for any omissions or misrepresentations made by Users of the Website.



The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.


The Company does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.



You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website or the server on which it is stored and you must not attack our Website by way of a denial of service attack or distributed denial of service attack.


We will not be liable for any loss or damage caused by a distributed denial of service attack arising following your use of the Website.


Either you or the Company may terminate these terms with or without cause at any time. You will be responsible for notifying us of any change to your email address. You may terminate these terms and conditions only if you do not have any live Campaigns active on the Website at that time. Please note that if you have a service agreement with the Company that agreement shall govern any termination of that arrangement between the Company and yourself. In the event of any conflict between these Website terms and the terms and conditions of a service agreement, the terms of the service agreement shall prevail.

Termination or expiry of these Website terms shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry


If you breach any of these Website terms the Company reserves the right, in its sole discretion and without notice to you, to suspend your access to the Website or permanently remove your User account.



We always do our best to protect the security of our Users’ accounts. When you register with the Website and choose a password to protect your secure account you remain responsible for maintaining the confidentiality of your password. If you become aware of any unauthorized use of your account we strongly recommend you change password immediately or contact us using the following e-mail address:



At any time, the Website may contain material which is out of date. While the Company has no obligation to do so, you accept that the Company has the right to change the content or technical specifications of any aspect of the Website at any time at the Company’s sole discretion. You further accept that such changes may result in your being unable to access the Website.



No waiver by the Company of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by the Company of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.



The Company One Step To Be Limited is the owner of the Website and Control Panel for the Collectors, which is the integral part of the Website. The Company gives paid access to the Control Panel, which provides several tools useful for the Collectors in order to make and optimise the Textiles collections which are subject of monetisation process.



Your privacy is a priority to us. Our Privacy Policy sets out our obligations in this matter, which is very important for you and for us. If you want to know more details in this regard please read the full version of our Privacy Policy at



The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English and Welsh courts.



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